Which document outlines the procedures and policies a technician must follow?

The service manual is the comprehensive document that details the procedures and policies a technician must follow when performing their duties. It typically includes step-by-step instructions for repairs and maintenance, troubleshooting guidelines, safety protocols, and specifications relevant to the equipment or services being addressed. This resource serves as an authoritative guide to ensure that technicians can perform their tasks efficiently and in accordance with industry standards.

Other documents serve different purposes. The user guide is designed primarily for end-users and focuses on how to operate the device rather than the technical procedures for service technicians. The warranty policy outlines the conditions and coverage of product warranties, informing both consumers and technicians about what is covered under warranty and any limitations. The compliance checklist can be useful for ensuring that particular tasks or safety standards are met, but it does not provide the comprehensive procedural guidance found in a service manual.